Return issues

Good day I am extremely disappointed with the service I have received.

I logged a return on 13 May. After numerous attempts to have the matter resolved, including logging the return multiple times, making several phone calls, and even posting two complaints on HelloPeter, the item was eventually collected and refunded.

However, my rewards voucher was not reinstated. After almost a month of waiting, I had to phone again to lodge yet another complaint. The consultant assured me that a supervisor would contact me, but once again no call was received.

The voucher was eventually reloaded, but by that stage I had already lost the opportunity to purchase the K-Way Kids Navy Puffer Jacket at the promotional price. The jacket price has since increased by R420.

This entire situation could have been avoided had the matter been handled correctly from the beginning. Due to repeated delays, poor communication, and supervisors failing to return promised calls, I have been financially prejudiced and have lost access to the special pricing that was available when I initially attempted to resolve this issue.

I would appreciate a response explaining how this matter will be addressed, as I do not believe it is fair that I should bear the cost of mistakes and delays that were entirely outside of my control.