Requested a return and refund in June - no feedback to date

Hi, I purchased a multitool for my husband as a late fathers day gift from our son to him in June. The packaging on the website as well as the parcel received both noted that a star *****driver would be on the multitool, The parcel was received on the 22/06/2017. When he opened the package he noticed that there were two knives and no star *****driver. I logged a refund via the website due to a defective product, but after a few days and not receiving any feedback I called the customer care line, where a lady asked me to please be take the multitool to my nearest store, she then proceeded to check if there was stock of the same multitool at my nearest store. There was no stock. She then told me that she will contact me when a tool would become available, no feedback was received to date. So I logged the refund again on the website, still no feedback. I am extremely upset with this and it has been 3 months later and still not a single person as called me or assisted via the website.

Order Number: ********** 61 SKU: ********** 00001 Product Name: Cape Union Mayon Multi-tool