REFUND NON-PAYMENT

Item: Cape Union Mart
Rating: 1
Author: Gerhard S

I purchased an item online form CUM. A ridiculous delay of 7 weeks was communicated and I decided to request a refund for the item. I was offered an apology and a refund was granted with an expected appearance in my account in 7 - 10 working days. This was done on May 29th, today it is July 3rd a good 26 working days later. I have sent follow up emails and attempted to phone customer service. STILL NO RESPONSE FROM CAPE UNION MART. UTTERLY DISGUSTED AT THE SERVICE RECEIVED (or the lack thereof).

Helpful (0)

Replies (2)

Cape Union Mart's replyOfficial

03 Jul 2020, 15:37

Hi Gerhard

Thanks for getting in touch, we're really sorry about the unpleasant experience!

We'll get a Liaison to get in touch with you soon.

Yours in adventure
Cape Union Mart

Cape Union Mart's reply03 Jul 2020, 15:37

Official

Hi Gerhard

Thanks for getting in touch, we're really sorry about the unpleasant experience!

We'll get a Liaison to get in touch with you soon.

Yours in adventure
Cape Union Mart

Gerhard S's updateReviewer Update

07 Jul 2020, 11:43

This matter was a misunderstanding with no wrong doing on the part of CUM.

I appreciate the way the matter was clarified.

Gerhard S's update07 Jul 2020, 11:43

Reviewer Update

This matter was a misunderstanding with no wrong doing on the part of CUM.

I appreciate the way the matter was clarified.