CJvR
Chantelle Janse van Rensburg
1 reviews | Active since Jul 2016
28 Feb 2019, 12:28
Refund and more in order soonest
Please note that this is an ongoing matter as this past Saturday (23/2/2019), a debit order of R1599 was deducted off of my credit card account. Please can this unnecessary, reoccurrent online error be corrected as well as blocked as I have to ordered nor received any items. This has been ongoing since last year October and have no right to take my money. I have YET AGAIN too disputed this with my bank to take matters further. Too note, that a vow never to make use of CAPE UNION MART in my life again. It has caused me financial and emotional stress for four months and I have had enough. Rectify this soonest or I will take matters even further.
Helpful (0)
Replies (2)0
Replies (2)CJvR
Chantelle Janse van Rensburg's updateReviewer Update
28 Feb 2019, 15:37Please note that Cape Union Mart has refunded me twice already due to this website error, and now a third amount of R1599 has gone off. Without my consent, permission.
This needs to resolved and blocked due to being an ongoing error.
Will advise with a lawyer soonest as this is against the consumer rights act and is causing me huge amounts of financial stress. I cant afford for this to happen, no items were ordered nor received, therefore this is theft.
Awaiting an urgent response.
CJvR
Chantelle Janse van Rensburg's update28 Feb 2019, 15:37
Reviewer Update
Please note that Cape Union Mart has refunded me twice already due to this website error, and now a third amount of R1599 has gone off. Without my consent, permission.
This needs to resolved and blocked due to being an ongoing error.
Will advise with a lawyer soonest as this is against the consumer rights act and is causing me huge amounts of financial stress. I cant afford for this to happen, no items were ordered nor received, therefore this is theft.
Awaiting an urgent response.
Cape Union Mart's replyOfficial
04 Mar 2019, 08:46Good Day Chantelle,
Thank you for taking the time to share your experience with us, we are sadden that it has not been a pleasant one.
We have tried reaching you on the number provided both today and last Friday, please respond to email sent so that we can rectify the need be.
Kind Regards,
The Cape Union Mart Team
Thank you for taking the time to share your experience with us, we are sadden that it has not been a pleasant one.
We have tried reaching you on the number provided both today and last Friday, please respond to email sent so that we can rectify the need be.
Kind Regards,
The Cape Union Mart Team
Cape Union Mart's reply04 Mar 2019, 08:46
Official
Good Day Chantelle,
Thank you for taking the time to share your experience with us, we are sadden that it has not been a pleasant one.
We have tried reaching you on the number provided both today and last Friday, please respond to email sent so that we can rectify the need be.
Kind Regards,
The Cape Union Mart Team
Thank you for taking the time to share your experience with us, we are sadden that it has not been a pleasant one.
We have tried reaching you on the number provided both today and last Friday, please respond to email sent so that we can rectify the need be.
Kind Regards,
The Cape Union Mart Team