Refund

On 24/04/2018 we purchased goods to the value of R1918.00 by card at the Greenacres Port Elizabeth branch. As the payment was been processed the till decided to freeze however the notification was received on our telephone from the bank to say it was successful. The store could not pick up that it had been processed on their side. We then were asked to pay cash which we duly did. We were requested to bring a bank statement should the money not show as a refund. On returning to the store today with an official bank statement showing the payment and no refund we have still not been reimbursed. They are now making it our problem and need further confirmation from the bank. We have produced enough proof and request a refund immediately.