sS
sandra S
1 reviews | Active since May 2016
26 May 2022, 07:48
RCS BRING MY CREDIT SCORE DOWN DUE TO THEIR FAULT!!!!!!!
I HAVE AN ACCOUNT AND PAY MORE THAN THE ORIGINAL INSTALMENT EVERY MONTH. APRIL I PAID AND THERE WAS SOME PROBLEM ON THEIR SIDE AS I E-MAILED THE PROOF OF PAYMENT AND THEY CONFIRMED RECEIVING IT. I EVEN GOT A LETTER SAYING ALL SORTED. THEN I GOT MY CREDIT SCORE AND I WAS 24 POINT DOWN DUE TO A MISSED PAYMENT TO THEM. I PHONED AND THEY PROMISED TO SEND ME A LETTER AND HAVE THIS SORTED ON MY CREDIT SCORE PROFILE, BUT NOTHING. WHY MUST I BE PENALISED THEIR MISTAKE!!????? IS THERE SOMEBODY THAT CAN HELP ME TAKING THIS FURTHER???????
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Replies (2)sS
sandra S's updateReviewer Update
26 May 2022, 11:1711H00 AND I JUST RECEIVED A PAID TO DATE LETTER FROM RCS!!!!!!! WOW AND ALLIT SAID THAT MY ACCOUNT IS PAID TO DATE WHAT I OWN AND MY INSTALMENT. THEY ARE NOT TAKING RESPONSABILITY IN CLEARING THE MISTAKE THEY MADE ON MY CREDIT SCORE. I HAVE TO SEND MAILS AND MAKE CALLS!!!!! WHY CAN THEY JUST DO AS THEY WISH AND NOW I MUST SORT IT AS IT IS MY NAME AND MY CREDIT SCORE BEING INFLUENCES. WHERE IS THE PEOPLE/PERSON THAT MADE THE MISTAKE????? THEY SHOUD SORT THIS!!!!!!!! BUT NO JUST A PAID TO DATE LETTER AND I SUPPOSED TO BE HAPPY WITH THE SERVICE?????
sS
sandra S's update26 May 2022, 11:17
Reviewer Update
11H00 AND I JUST RECEIVED A PAID TO DATE LETTER FROM RCS!!!!!!! WOW AND ALLIT SAID THAT MY ACCOUNT IS PAID TO DATE WHAT I OWN AND MY INSTALMENT. THEY ARE NOT TAKING RESPONSABILITY IN CLEARING THE MISTAKE THEY MADE ON MY CREDIT SCORE. I HAVE TO SEND MAILS AND MAKE CALLS!!!!! WHY CAN THEY JUST DO AS THEY WISH AND NOW I MUST SORT IT AS IT IS MY NAME AND MY CREDIT SCORE BEING INFLUENCES. WHERE IS THE PEOPLE/PERSON THAT MADE THE MISTAKE????? THEY SHOUD SORT THIS!!!!!!!! BUT NO JUST A PAID TO DATE LETTER AND I SUPPOSED TO BE HAPPY WITH THE SERVICE?????
Cape Union Mart's replyOfficial
26 May 2022, 14:11Hello Sandra
As RCS is our third party credit provider, we do not have any access to customer accounts.
Please contact RCS on the below details and an agent would be able to assist.
RCS Contact: ***
RCS Email: ***
We have handed over your contact details to the group in order to contact you as well.
Kind Regards
Cape Union Mart Team
As RCS is our third party credit provider, we do not have any access to customer accounts.
Please contact RCS on the below details and an agent would be able to assist.
RCS Contact: ***
RCS Email: ***
We have handed over your contact details to the group in order to contact you as well.
Kind Regards
Cape Union Mart Team
Cape Union Mart's reply26 May 2022, 14:11
Official
Hello Sandra
As RCS is our third party credit provider, we do not have any access to customer accounts.
Please contact RCS on the below details and an agent would be able to assist.
RCS Contact: ***
RCS Email: ***
We have handed over your contact details to the group in order to contact you as well.
Kind Regards
Cape Union Mart Team
As RCS is our third party credit provider, we do not have any access to customer accounts.
Please contact RCS on the below details and an agent would be able to assist.
RCS Contact: ***
RCS Email: ***
We have handed over your contact details to the group in order to contact you as well.
Kind Regards
Cape Union Mart Team