****py service and Rude Personel at Cape Union M art

I had the most **** service from Cape Union Mart Customer Service. I placed an order online on the 31st of July 2020. Today is the 11th of August 2020 and I have not received any communication as to where my parcel is. I called the customer service and spoke to a lady who in turn said she will call the courier service to see where my purchase is. It took her half a day to come back to me. Then after me trying to get my point clear of what kind of customer service they have she put me on hold and then I was put through another person that said I wanted to speak to her. I said I did not ask for anyone else and yes I was rude due to my frustration, but instead of assisting me sort my issue out she dropped the phone of me. People like this will make you not want to shop at Cape Union Mart. There was no compromise at all from the so called customer service agent.