Promises, promises ... and all you get is neglect

<p>Last Saturday, I returned a pair of Merrell boots to the Watefront branch where I bought them about 11 months ago. As I work as a freelance mountain guide, I need them back ASAP.</p> <p> </p> <p>Store Manager Brian said he had to send them away to the supplier, but he would "personally follow up on Monday" to ensure they were attended to and he would "contact me in the week". Optimistically, he would have a resolution by next Friday.</p> <p> </p> <p>I heard nothing back.</p> <p> </p> <p>So the following Friday I called Cape Union Mart for Brian. "Brian is in a meeting", said his colleauge who answered the phone ... but he would get Brian to call me back, urgently. Nobody called me back.</p> <p> </p> <p>I called again later in the afternoon, only to be told ... "Brian went home at 3pm".</p>