Price Fixing

<p>I had seen a Declan Leather Veldskoem in East London and was in the process of moving cities and promised myself I would buy it in Rustenburg. At the time it was priced at R799 in East London. <br />1. I get to Rustenburg and the same shoe is R999. Ok, I had a conversation with the manager about this and could not give a clear answer.<br />2. They did not have the shoe in stock and would order it for me, to which I then bought a Cape Union Mart Voucher for the value of the shoe for when my shoe comes in, as per the stores advice as I was ready to pay. The cashier then says the value of the shoe is R899 so I pay that amount for a voucher.<br />(Cashier: Yuchenthea Andrews)<br />3. I receive a call that the shoe had arrived and drove to the store.<br />(bear in mind I live 45km from the closest store)<br />4. I get there yesterday and was advised that the price of the shoe is R999. I was furious and could not believe that Cape Union Mart is this badly run.<br />(Manager on duty: Vanessa)<br />For the life of me I do not understand how a premium brand would have a poor after sales process as well as poor service delivery. I am now expected to pay an extra R100 after paying the value of the shoe on my initial visit. I want my shoe at the price I paid for and refuse to be penalized for your store's incompetence and inability to manage accordingly. It's like going to a Woolworths and they say the same thing, you could take a page out of their book in how they would deal with this.<br />I would like this resolved immediately and receive my shoe and you deal with the internal incompetencies. Cape Union Mart is becoming my least favourite brand based on this poor execution and inability to resolve this matter at a store level.</p> <p>Regards</p>