Poorest service ever
<p> I purchased a pair of Cat Rivington boots a while ago at a very expensive price with the mindset that it's of good quality and that it will last me a while ( Longer than the cheaper stuff) well seems to me that I made a mistake. After about 4 or 5 month's the seems tore lose and I reported it. Eventually taking it back to where I bought it as per instruction of a employee of Medicus Shoes. According to her the store will be able to assist me from their side. After a very long and unsuccessful battle I have yet not reached any answers. The store told me that it will take about 4-6 weeks to return.... After a couple of months and a huge struggle from my side just to find out what's going on they said they won't replace it. I think it's unacceptable to pay that amount of money for a product that's suppose to last at least longer than 6 months... Just want to know which way from here on? I'm highly unsatisfied.</p>
Good day Mr Terreblanche,
We are so sorry to hear that you have had this disappointing experience with this purchase. We would like to provide all our customers with the best experience and it is disheartening to hear that we have let a customer down. We will look into this with the team and ensure that you receive feedback as soon as possible regarding your shoes. Once again out apologies for the experience.
The Cape Union Mart Team
Good day Mr Terreblanche,
We are so sorry to hear that you have had this disappointing experience with this purchase. We would like to provide all our customers with the best experience and it is disheartening to hear that we have let a customer down. We will look into this with the team and ensure that you receive feedback as soon as possible regarding your shoes. Once again out apologies for the experience.
The Cape Union Mart Team
Hi again,
Just want to know when you'll be able to help me Cape Union Mart? Just like all the other times they were going to help me but don't worry in 12 days time it's exactly a year since I started with this battle and again it's unacceptable. Is that how much your clients matter?
Hi again,
Just want to know when you'll be able to help me Cape Union Mart? Just like all the other times they were going to help me but don't worry in 12 days time it's exactly a year since I started with this battle and again it's unacceptable. Is that how much your clients matter?
