Poor Service - Returns sitting in shop for weeks

<p>My Fitbit (bought last December) wasn't charging so took it into the Cavendish branch early in August to get it sorted. The return was accepted, a copy of my original receipt was taken and I was given a copy of the work ticket. I was told it would take 4-6 weeks to get feedback/get fixed.</p> <p> </p> <p>I went away for 2 weeks, waited another 2 weeks and went back to the store to check hte progress. I was told that it wasn't back yet and would probably take a further 2 weeks. As this was still within the time frame indicated at the beginning I was satisfied.</p> <p> </p> <p>I went back again this weekend (i.e. after 6 weeks). I asked for my device, only to be told that it had not been sent in at all to Fitbit because I had not presented my receipt when I brought it in (which is a lie).</p> <p> </p> <p>The attendant then went on to say that he "tried" to contact me and left a message which I hadn't heard - no other attempts were made to contact me despite the device sitting there for weeks. Secondly, if I had in fact not brought a receipt why then does Cape Union Mart take devices in that weren't purchased there?? All sounds like a bunch of excuses to me. </p> <p> </p> <p>So I took my receipt in AGAIN and now probably have to wait a further 6 weeks - after which time I have been without my Fitbit for 3 months and have lost countless Vitality points which I cannot catch up on, yet still have to pay for Vitality membership.</p> <p> </p> <p>I really would have expected better given that I have received such good service from the Waterfront branch in the past.</p>