SO
Sean O

1 reviews | Active since Dec 2013

23 Feb 2016, 16:46

Poor Service Delivery

Shoes I wanted were out of stock in the branch. (Tan Sebago Boat shoe : Size 8 or 9)<br> <br> Sales consultant told me he would order them in from another branch and would take a few days.<br> <br> 5 days later returned to the store to get an update.<br> <br> Itah, the sales consultant, had not even placed the Order yet.<br> <br> Then spoke to the Shift Supervisor Brian.<br> <br> He committed to confirming availability and updating me the following day.<br> <br> No response from him on that day.<br> <br> Called the store the following afternoon and I was passed around from phone to phone. Left message after message. <br> <br> No response.<br> <br> I want to give this company my money - Why won't they help me????<br> <br> Sean Orme<br> ***<br>

0
Replies (1)
Cape Union Mart
Cape Union Mart's reply24 Feb 2016, 08:36
Official
Hello famousgrouse,

Our sincere apologies for this inconvenience caused.
This is certainly not the service we would want any of our customers to experience when shipping in store.
We will look into this with the store and ensure that you receive a response regarding the shoe order by the end of the day.
Once again our apologies for any inconvenience caused.

Kind regards
The Cape Union Mart Team