POOR SERVICE AND NO FOLLOW-UP COMMUNICATION

I handed my Garmin in at store on 2.2.2015. was told they would check if strap could be repaired or had to be replaced. After a week I received a call saying it would cost R300 to replace strap. I asked about repair since it was only steel mechanism attaching the strap to watch that had broken. Assistant said she would find out and call me. I received no call back. On 24.2 I called to enquire if the watch had been fixed. They said it was in store and replaced. I asked why no one called and they said \it just arrived!"I requested delivery to Cavendish branch. They agreed to send and said it would arrive by morning of 26.2"