Poor service

After a few bad shopping experiences at Cape Union Mart over the past few years, I again went to the Canal Walk store today to have a look at the Huawei sports watches. The assistant got very technical and I informed him I'm not interested in the technical jargon I just need a basic explanation. He was quite good at this. Another couple was talking to another assistant who did not seem to be very clued up on their technical questions. With that the assistant I was still talking to, decided to change lanes and give his full attention to the other customers' very technical questions. I'm still trying to figure out why I went into the store knowing the chances were better than 90% of getting poor service. I can remember the days when it was a pleasure to go into Cape Union Mart to buy something – the days when the customer still counted!