Poor service

I wanted to buy a K WAY K lite for my wife from their Cape Union Mart Northridge Mall Bloemfontein on Sunday the 9th of July 2022 they did not have stock and said they could order it from another branch and the is a courier fee we paid the courier fee the same day Felicia said it would be there the week to come. Thursday my wife phone to ask if it is not there yet Felicia told her that they use 2 couriers so that is why it is take so long . i phone her after that and se told me the same thing and when I ask her for the tracking number se then put me on hold for a while where se then told me they are going to pick up the package that day. i ask her when se ordered it she said Monday morning and that we did not pay for overnight then it would have been there already. I phoned her again 18/07/2022 to find out if there is any news se told me that the courier came very late on Friday 15/07/2022 and they were closed at that time and they will receive it on Monday and that she will give me a call she has my number. Still no news! This is the poorest service I have ever received from Cape Union with her stories changing and no feed back