Poor service

On Sunday 1st May I bought myself a pair of cat shoes from Edgards. After buying the shoes I went to Cape Union Mart Canal Walk an saw the same pair of shoes for a better price. I made contact with the sales person Chad Leonard and request a size 10 of this shoes. He came back an said to me, yes we do have but only at the Gardens branch. I ask him to get the shoes and I will collect on Monday the 2nd May. He confirm that everthing is 100%. In the meantime i've paid for the shoes and will only collect the following day. On Monday night I drive through to them again to collect the shoes and when I got there Chad told me, sorry but the person who was suppose to pick up the shoes from the Gardens branch didnt made it in time to pick up. No one phone me to explain and said please dont come through to us to pick up your shoes. I drived all the way there for nothing. Then Chad said to me that they will deliver the shoes to me on Tuesday 3rd May. Tuesday at 13:00 I phone Chad and ask whats going on. He rep**** and said that they are on their way to me. I gave him directions again. At 16:30 I phoned again and ask but where is the shoes and Chad rep**** to me that they couldn't delivered the shoes because one off the staff members did'nt came to work with his car and the can now only deliver the shoes on Wednesday 4th May. Will wait and see. Hopefully I will get it then. This is the worst service I've ever recieved from a retail shop with such a big name! I will never buy from any Cape Union Mart again or recommend them to anyone I know. Kind Regards, Ryno Olivier *** Tax invoice numer:***