Poor service

I purchased a drone a month before Christmas to take on holiday, a Demo but was told it was as new. Four days before Christmas the drone had a software issue that rendered it useless,through no fault of my own. Took it back thinking they would sort me out with another one but was told they cant, that they had to send it away. I was abit annoyed as i purchased it specifically to take on holiday for the photos and video . I did not say anything as im not one to complain. I just put it down to my bad luck. Since then ive been into the store to find out what is being done about my drone, and no one seems interested in helping me. Ive sent e mails to their HO, and received no answers. Ive now reached the point where, i want nothing to do with them. Ive spent a huge amount of money in their stores over the years, to be treated like this. You have lost a loyal customer, over poor service. Whats funny is that i continually get emails from them regarding their specials every 3 days, but no emails to resolve my problem.So Cape Union Mart, my word to you is you wont get another cent from me again, return my money, and keep your drone. I certainly wont be buying from you again.