poor service

I purchased a daypack, and discovered that the swing tag stated properties that the bag did not feature. The response from the store (after I called them and they investigated) was that it was an error on the swing tag and I was told I could return the bag if I was not happy. I emailed [Email Removed] on 2 occasions to advise them of this. No response. I then used the online chat function on the Cape Union site. At the end of the communication, I was informed that I would be contacted by the Liberty Mall store's manager to collect an item that was on the swing tag but not with the bag. That was 2 weeks ago. No communication from Cape Union since.