Poor poor service

My very first experience with your online service was extremely poor:<br> My order was placed on 15/09/15<br> I left 4 messages on your answering service and two e-mails. No answer on any of these<br> Managed to speak to an agent today.<br> Informed (today is 23/09/15) that the order was cancelled - NO OTHER WARNING OR INFO before this enquiry<br> Agent claims the amount was refunded on 21/09/15<br> No refund reflects in my card account<br> In the process the R50 voucher is down the drain as well<br> It might be that I am the only one with a bad experience. I suspect, however, that I will find more people. I intend to find a public platform to file this complaint.<br> I am sure that my warning to the public will create the necessary caution on their side, and might force you to take care of your clients in a more appropriate way than you cared for me.<br> <br> Please take my file and contact details from your system. I am simply not interested in your online option anymore<br>