Poor customer service relating to online order with no assistance and/or feedback!

I made an online order on the 23 of April 2020. I have followed up on three occasions via email (no feedback) and also tried to phone the customer service number and hold on for 17 minutes and no agents apparently available.

It is the 10 June 2020 - still no feedback and also did not receive my online order, we also cannot contact them and if you do email them you do not get any feedback.

I will never buy anything else from Cape union again due to this bad experience, and still not sure when or if I will receive my online order.