Poor customer experience

<p>On Sunday I purchased a pair of trainers. I asked for a size 5 and this is what was labelled on the box. The next day I did a short walk and got blisters as the shoes were too big. When I got home I checked the inside of the shoes which were labelled 38 - which I understand to be a size six. (I do realise i should have checked - but I have reliably worn size 5's for 35 years).</p> <p> </p> <p>I contacted the store, explained that the wrong size must have been placed in the size 5 box and that I had worn the shoes on a short walk. The person I spoke to said it was no problem and she was sure they would exchange them I should just bring them in.</p> <p> </p> <p>I returned them to the store where I was rudely informed that size 5 is a 38 and the shoes could not be exchanged as they had been worn. This interchange was embarassing and I would not have brought the shoes in if I had not been informed telephonically that my complaint was valid and the shoes could be exchanged even if they had been worn. <br /><br />Disappointed that you put me through that Cape Union Mart.</p>