POOR CUSTOMER CARE SERVICE

I've bought a pair of Salomon Running shoes from them about 7-8 months ago. The Shoe is torn in front,I took it back to Cape Union Mart Canal Walk on the 31st Jan. They told me that they cant decide what to do, its all up to Salomon. But up until Today i haven't heard from them or Salomon. I'm sorry to say but Your Customer care Service are up to ****. And no to mention Your return policy also up to ****. So would you be so kind enough top let me know whats happening please. you really starting to **** me off now. MR.DONAVON BEDJA