1 reviews | Active since Dec 2016

04 Dec 2016, 20:25

Pensioner ****** by Cape Union Mart Pavilion

<p>My mother, a pensioner, bought my father a birthday present from your Westville branch at pavilion. It was a Tom Tom sports watch that she paid half cash and half on card for however the cashier charged the full amount on card and she was thus charged R1600 more than the actual item!!! They refuse to refund her as they say there is no proof but really when you cashed up you were R1600 over for the day. For a pensioner this is a lot of money. This is absolutely disgusting that you guys won't take responsibility for this and have basically told her that the onus is on her to prove she was over charged. I refuse to buy another item from any of your stores and urge all my friends and anyone reading this post to do the same. #boycottcapeunionmart</p>

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Replies (1)
Cape Union Mart
Cape Union Mart's reply05 Dec 2016, 08:21
Official

Good morning Julian

Thank you for your feedback regarding what had taken place in our Pavilion store. We so sorry to hear about your mother's experience. We will be in touch shortly to have this matter resolved as soon as possible.

Regards

The Cape Union Mart team