Pathetic Service From an Online "Chat with an expert" Agent

On 25 November 2022 I browsed the net in search of men's sandals. I noticed a pair of Fila Men's Singita Sandels advertised on the Cape Union Mart website, on promotion. I tried to purchase the sandals online, but was experiencing problems with the website - for some reason, I could not view the actual order placed. I then decided to opt for the online chat assistance which reflects as "chat with an expert" The "expert" I chatted with was Chandre-Lee. I noted "Good day Chandre-Lee, I am interested in purchasing a pair of Fila Men's Singita Sandals. Can you have a look for me if Cape Union Mart Cresta Mall has stock" Chandre-Lee's reply: "Size". Not good day or thank you for your inquiry or anything, how rude and unprofessional to start of with. Then Chandre-Lee noted that only Wonderpark has stock. I wanted to know how can I go about to get a pair and Chandre-Lee rep**** "order online or go to the store", I then informed Chandre-Lee that I have been trying to order online but was having a problem checking it out. Chandre-Lee's reply "what error do you get".

By now I lost my cool with Chandre-Lee's hostile attitude. This agent did not display sincere interest in my query from the onset, being rude not even greeting me in a professional manner. The agent further definitely did not display effective communication skills or anything. Even chat bots display more emotion than this agent.

I think the agent's professional conduct is a complete insult to Cape Union Mart. I have never received such pathetic service before. In fact, the sales assistants are always most friendly and helpful in the stores.

The service provided was completely uncalled for, unacceptable and most shocking.