Pathetic Service

I was returning an item I bought and they were supposed to collect from me. Instead of contacting me the courier simply spoke to the security guard who had some Zando returns for me and he handed these items in Zando bags to the driver. How could they driver not know he was supposed to collect a Cape Union Mart package?? Now they instruct me to arrange to get the Zando parcels back from them. I was given a name and number to arrange yet the phone is hung up every time I call. The service from this organisation is shocking. Their attitude stinks - I have asked how I arrange to get my Zando packages back as I am unable to contact their representative who is supposed to assist with this but they now simply ignore my emails. Rude and useless