Pathetic service

Looked on the Website and found an item that I wished to purchase. Indicated that stock was available at Greenacres. Phoned a number of times after 09h00 and phone remained unanswered. Eventually got answered and spoke to a lady about the item I wished to purchase.

Told me that the Website was often not up to date and they did not have what I was looking for and should try the Walmer branch. While talking to her lost connection (at least I assume we lost connection) Immediately hit the redial button but the phone rang for ages again before a different person answered . Also told me website must be out of date and I must try a different branch.

Phoned Walmer branch and the telephone answering was not any better there. The assistant said that the system showed that Greenacres had in stock ??????????

Please up date your Website and get your employees to answer the phones. It would also help if employees offered to try source the item from other branches.

Please don't bother about giving the standard reply but rather get the basics sorted if you want people to spend money there.