PATHETIC SERVICE!!

Pathetic customer service!! I am so annoyed and disappointed with the pathetic service, I received from Cape Union Mart - Mall @ Carnival. I lost my gift card voucher, I went to the store on the 22nd February 2022, spoke to Chantelle, who addressed herself as the store manager, she said she would contact IT dept. and find out if it has used, if not she would re-issue me a new one. No feedback at all from her, I kept calling the store been given the run the around that somebody would call me back. 11th March I spoke to Stephanie, said she would call me back, never did. Eventually I got hold of Tebogo, he said he would find out and get back to me. Today 19th March, after numerous phone calls and running up and down to the store, he said he will contact IT AGAIN! and get back to me?? STILL NOTHING!!!! We have been loyal Cape Union Mart customers for many, many years, my family without asking always gets us gift cards from Cape Union Mart for our birthdays and this the way we get treated!!! The staff are clearly not management material and completely ***********, to my surprise!! Myself and my family will never set foot in another CUM or support them in any way!