Pathetic returns service

I ordered 2 x K-Way golfer shirts both large. Upon receiving the invoice I noticed that one was marked XS. I phoned customer service and was advised that they couldn't change the order and that I would have to return the wrong size item via courier once delivered (I found this rather pathetic as there was plenty of time to adjust the order). Upon receiving the order I phoned customer service again and was informed that as it stated XS on the invoice they couldn't exchange the item and that I would have to go to one of your stores to do this. I live in Simon's Town and so the nearest store is Blue Route which is many kilometres away.

I think that your customer service is very lacking. I have been a customer of Cape Union Mart for many years and would expect far better service. As a matter of interest, I recently ordered a dressing gown from Yuppie Chef and when it arrived I realised that I had ordered the wrong size. Their response was 'not a problem, we will have the item collected and deliver the different size at the same time'. Cape Union Mart needs to take a leaf out of Yuppie Chef's book!