1 reviews | Active since Jul 2013
Pathetic Accounts Department
<p>I opened a Cape Union Mart account just over a year ago. For some reason right from the start the accounts department was unable to pick up my eft payments. Thereafter I decided to pay my account in store every month. Very inconvenient . Several store managers promised to help me, but failed to follow up. On the 30th of September 2016 I decided to try and make an eft payment again. Up until today they still haven't allocated the money I paid towards my account. I have emailed/ called them several times. My account was suspended and I was forced to pay for the month of September again. Today I received a letter from RCS asking me to pay my outstanding balance. I am not behind with payments - they are simply incapable of allocating payments!! I have accounts with several retailer stores and have never struggled like this before!! It infuriates me to think that this could impact my credit record!!!</p>
Good day,
Our sincerest apologies for the disappointing experience you've had with our third party credit provider.
We would like to ensure you that a manager will be in contact with you as soon as possible to have this resolved.
Once again, our apologies for the disappointing experience.
The Cape Union Mart Team
Good day,
Our sincerest apologies for the disappointing experience you've had with our third party credit provider.
We would like to ensure you that a manager will be in contact with you as soon as possible to have this resolved.
Once again, our apologies for the disappointing experience.
The Cape Union Mart Team