Parcel not delivered in time

place an order on the 27th of November then my parcel was to DPD Laser for delivery However even today the 9th of December I haven't received my parcel instead when I called they don't even bother to apologize for the delay. Kindly attend to this issue cause I'm leaving the province where are they going to delivery cause I ordered in time to avoid such problems the delivery time had passed. Waybill number CUM-***.