Orders not fulfilled or refunded

I placed orders ********** 72, ********** 86 and ********** 94 on 29th May which were paid for in full. Yes, a discount was app**** AUTOMATICALLY, however I paid the remaining amounts of R160, R155 and R70 respectively. It is not the customers fault if Cape Union Mart's system AUTOMATICALLY added discounts to the orders. There was no "abuse against your discount structures" from my side. I simply added items to my cart, the discounts were app**** and payment was made. It has now been over two weeks and the orders have not been dispatched or refunded.

If other people abused the system that should not be held against me. It is not my fault that the system was poorly designed with a lack of validation controls or that there is insufficient management oversight to identify unusually large volume of transactions.

I have given management numerous chances to rectify the issue before posting it on Hellopeter however I am not receiving any response to my emails.

Please dispatch the items or refund me urgently!