Order Cancelled without any given consent

Good day

I am highly disappointed in Cape union as i placed an order on the 16th of April 2020. Since then I emailed your customer care department on the 12th of May 2020 requesting the status of my order where i was advised by one of your consultants, Lungi (on the 18th of May) that my order is being picked and packed and will almost be handed over to the couriers.

On monday, 25 May 2020 i’ve sent an email again, requesting why my order is taking so long if they said it would’ve almost been handed over to the couriers - No Reply given

On Wednesday, 27 May 2020 i‘ve sent another email requesting your team to PLEASE give me feedback on my mail that i’ve sent, only to notice that you guys cancelled my order (WITHOUT MY CONSENT) and reversed the payment???

How can you cancel my order without my permission??!! I did not ask for my order to be canceled!! I just wanted my order to be delivered!!! And I placed my order in the first place because of the special you had!!! This is highly unacceptable!!

Order - CUM***1