Online shopping gone wrong

I purchased a few items on the online store just over a month ago at the beginning of the online sale. The purchase had gone through as per normal but the delivery didn't. I received an email notifying me that the item purchased was out of stock and that there would be a delay with delivery. On the 19th August I received an email with the shipping confirmation. To DATE no package and I have been unable to get hold of anyone at said store to inquire about the whereabouts of the package. I am livid at the poor service and in good conscience cannot recommend the online store as I am rather distrusting of a company that is not reachable via email, telephone. I hope this serves to inform the discerning online shopper of Cape Union Marts Bad business practice.