Online Shopping - Cape Union Mart

On the 5th of Jan 2021 I bought Garmin Forerunner 30: Turquoise:STD:None Purple STD online for R 1999.00. On the 6th I received an email indicating that the item is out of stock I will be refunded

On the 7th of Jan 2021 I called the online and ask if I need to provide any banking details and the answer was no, it will automatically be reversed into my account and it will take 7-10 working days

Today is 10 working days I did not receive any refund and I checked my emails only to find out that yesterday on day 9 I been ask to provide my banking details which means it's another 7-10 working days It's disappointing that as a customer I been taken for granted and I need the cash to buy a smart watch as I am loosing vitality point

Please see the below email I really need my cash to be refunded on the 21st of January 2021

Cape Union Mart Dear Sonto Ntsiu,

We are sorry to let you know that the item(s) below will unfortunately not be sent to you:

Garmin Forerunner 30:Turquoise:STD:NONE Code: *** Quantity: 1

A refund has automatically been processed and you can expect it to reflect in your bank account within 7- 10 working days, dependent on bank processing times. If we need further information from you to process the refund, our Customer Services team will be in touch shortly.

If there are additional items in your order, you will received further communication as soon as possible.

We are very sorry that we have disappointed you. If you have any questions about your order please Contact Us. Let's stay in touch Cape Union Mart