online orders

Ordered a pair of shoes on the Monday by the Friday they were still sitting at the hub. Trying to get hold of someone calling and sending out numerous e-mails, I am wanting to cancel my order, the service is shocking!! If you are about to order ON LINE with Cape Union Mart DO NOT !! Rather use another company!! I also tried calling the HO and the woman kept disconnecting me, and then not even answering my call, she should be fired!! Cape Union Mart is the worst company I have ever used for an ON LINE ORDER. They say 3-5 working days, when I eventually got hold of Lee in the customer service he said the guy at the courier company has taken a long weekend and my order will only be addressed the following week!! What a joke!! Let's see how long it takes them to refund me!!