Online order not delivered

Placed an order on line on the 28th of April 2019, received an email on the 29th to say order is on the way via RAM. As of today, 10 May 2019, the order has still not been delivered. My delivery address is correct on the system. RAM has sent my parcel all over outlying areas around Brits, except to the correct address in Brits. They claim that they cannot get hold of me. Reason used is that my contact number is invalid. Due to employing *********** staff whom does not know how to phone a number which starts with +27. I have been holding for 43 minutes now.... really?????