Online order did not register, but took my money!

Yesterday 10/08/2015 I tried to purchase two product on the Cape Union Mart website. I have a gift card and wanted to use it to cover some of the total amount due and pay over the rest using my credit card.<br> <br> I entered the gift card number and it subtracted the amount from the total amount, as soon as I pressed the proceed button, it completely bombed out and logged my out as well. It now shows no order and also an amount of R0.00 on my gift card. I received no order confirmation on my email as well. <br> <br> I tried to phone the customer service department, but got no answer. I left a message, but nobody has gotten back to me. I tried again this morning on all the numbers on the website, but got no answer.<br> <br> Can somebody please get back to me asap.<br> <br> Regards,<br> Nannette Pieterse<br> <br>