Online gift card not received

I'm really not very happy with the service received from Cape Union Mart. I bought two e-vouchers on Tuesday (27/10) and only received one.

There is a limit on the amount that you can purchase so I had to buy two separate vouchers and with my luck the online system would not allow both vouchers to go to the same e-mail address. Subsequently one voucher was received on the one e-mail but not on the other. I have checked and the e-mail address for the 2nd voucher is 100% correct.

I e-mailed customer care on Tuesday (27/10) and got no response. I phoned and spoke with a consultant later that same afternoon who promised to sort it out for me. There was no further feedback and no sign of the missing voucher after that. I phoned again on Wednesday (28/10) and was assured that IT just needed to send the voucher to them and it would be resent. By the end of the day (28/10) the voucher was still not sent and after another follow up e-mail, I got the same response that IT needed to send the gift card. How long does this take? As explained this is a gift for a client. I need it URGENTLY.

Full payment was taken from my credit card. I need proper feedback and an indication of how long this will take. Not just vague answers with no action. Come on guys!