Once you pay, you are worthless to them

I recently bought a pair of leather shoes from C.U.M online - because the store in Richards bay promised to confirm stock and get back to me 3 separate times - and never did...

After paying a lot of money... nothing! No order confirmation for 2 weeks! I tried so many times to contact customer care - they simply dont answer. I tried the head office and the response I got is "Its not my problem, contact customer care"!!

Then eventually after strong words with someone at head office, I got an email confirming my order. 3 WEEKS after placing my order, my shoes arrived, and they were WORN! used shoes!

So I sent them back, and they sent me another pair, one worn and one new! So i sent those back and they sent me the shops demo model that was full of scratches and scuffs...

Eventually after almost 2 months, I got a new pair of shoes!

Now, 5 months down the line the shoes are falling apart (still well within their warranty) - I was advised to take them to the Pavilion store to be swapped out - but I see now that C.U.M "doesn't sell the Arthur jack Luke shoe anymore" - they sell the exact same shoe, but they changed the name and upped the price - so now my option is to be refunded and have NO shoes!

I queried this with customer care via email and got blatantly ignored, I queried it again, and this time threatened to post my experience online - I got a response - simply telling me to take it to pavilion to be refunded.

Then I decided to inform customer care of my whole experience with buying these shoes - which they ignored!!! I've emailed them on 5 separate occasions - no response.

I then threatened to post this, and the name of KIM MADDOCKS from "customer care" online for the world to see, and what do you know, she bothered to respond!

She promised to forward my complaint to her supervisor who would be in touch with me the next day - which was over a week ago - and still no response!

Shame on you KIM MADDOCKS, you dont deserve your paycheck at the end of the month, and shame on you Cape Union Mart, once you have our money - we mean nothing to you!

I will NEVER shop at C.U.M again, and I would advise all to be very careful if you do, bunch of snakes...