On July 2, 2022, I handed in my Garmin forerunner for repairs

On July 2, 2022, I handed in my Garmin forerunner for repairs. It was said it takes 4-6, 8 weeks at the most for Garmin to repair the watch and feedback will be given on the progress. I phoned several times to enquire, after two weeks was the first time I phoned, only to have my number taken again and again, with a promise to call me right back. It is now 8 weeks, and I am still waiting, for the call. I phoned Cape Union Mart Klerksdorp, just now and with the same response. Please give me your number and I will call you right back..... My number is listed on the system as I was issued with formal repair receipt. Today I was assisted by thabo. I phoned at 11:59 and still no call back. In the meantime I am in the dark, not knowing if Garmin even received my watch, as I was never informed of pick up or given a tracking receipt.