Not receiving items I’ve purchased and lack of communication

If I could give zero stars instead on one star I would. Horrible service and communication from the Cape Union Mart group stores. I am a loyal RCS member and have never missed a payment but the service I’m receding does not reflect this. I placed and online order and after a week of no communication I checked my status and it said “Returned”. I called the store and was told there is stock and the problem was the store that did not accept my order as it was a Click and Collect order. When I called the store they informed me that there was no delivery made and informed me to phone the courier service. The courier service then said the problem was not on their end. I was in contact with Ruth Geldenhuys at the poetry head office and there was stock available. She never returned my phone calls. When I got into contact with head office after making several phone calls. There was no longer any stock available. I made more than 30 phone calls as no one returned my phone calls and eventually the item was sold out.

I placed another order online and this time paid extra delivery fee to avoid the complication of Click and Collect. Checked my status a day after placing the order and it was still in progress. Even checked to see if the item was still available and it was. When I checked the 3rd day my status once again said “Returned”. This time it was an Old Khaki item.

This is completely unacceptable and all I’m getting in return once I make a phone call is “I’m sorry” The website is not showing real-time quantities of the stock and I’m not receiving any communication from the stores. If you can’t guarantee the stock why is it being advertised and allowing me to make a payment for the item.