1 reviews | Active since Sept 2014
not closing my account and asking a monthly fee
Good day <br> <br> I settled my account in full twice and tried to close my cape union account, i phoned head office and get the amount a need to pay to close the account and pays it and then send the details to my account. i then receive an email that it takes up to 36 days to close the account and then they send me a bill that i need to pay this months monthly fee plus interest on it.<br> <br> How can it be that i cant settle and close this account, surely this cant be lawful.<br> <br> I am a customer that buys at least R5000 a year from old khaki but will never buy from them again and will move over to other brands because of R136.00 issue that they cannot resolve.<br> <br> BY FAR THE MOST *********** COMPANY THAT I HAVE EVER SUPPORTED.<br>
Thank you for your feedback an we do apologise for your experience. Our credit provider namely RCS does not allow us to make any changes or have access to your account for security purposes. For this reason we will be in touch with them immediately and have this resolved.
Regards
The Cape Union Mart Team
Thank you for your feedback an we do apologise for your experience. Our credit provider namely RCS does not allow us to make any changes or have access to your account for security purposes. For this reason we will be in touch with them immediately and have this resolved.
Regards
The Cape Union Mart Team
