Not bad service - ABSOLUTELY NO SERVICE

Not bad service - ABSOLUTELY NO SERVICE The service from Cape Union Mart is now completely unacceptable. I am a very unhappy customer.

I took my jacket into the Irene branch on 11 May for the zip to be repaired. It is now 25 June and I am having no luck in getting any response or feedback from anyone throughout you organisation

7 June: Called the store and asked for a date when I could expect my jacket to be returned. The manager (? lady) assured me that she would respond by the Monday I NEVER received any feedback at all 14 June: Tried calling the Irene store - NO ANSWER 18 June: Tried calling Cape Town Head Office - NO ANSWER Managed to speak on-line to Imaan Was told that she(?) was unable to provide feedback but that the branch manager and the area supervisors would contact me immediately - NEVER did 21 June: I then called the branch again. Spoke to (new?) manager - Jaco He called me back several times on Friday to advise that he cannot get any feedback from you repairs department. He sent a mail to Liezel Finch - NO ANSWER 23 June: Jaco sent another mail to Liezel Finch - NO ANSWER 25 June: Jaco sent a mail saying that Liezel has eventually responded but she still cannot provide an answer. 25 June: Sent a mail to Cape Union Mart outlining above. Automatic machine reply. NO ANSWER from anyone yet

4 weeks and I still do not have one single answer out of anyone.