Non existent Customer Service

I chatted to someone very helpful named Zayneb who was going to assist me to get my vouchers (which I received after opening an account) re-issued as I had misplaced these and did not use them yet.<br> <br> Unfortunately, Zayneb started the process but did not finish it.<br> I've since tried for days to get a hold of customer services at Cape Union Mart to no avail.<br> I've left messages for Zayneb with reception, left a message on the answering machine.<br> <br> I was told at one point that they were on \lunch".<br> Does one allow their entire department to take lunch at the same time? If so"