No stock, no online replies to enquiries, poor customer service

<p>I previously bought a pair of Bridgedale Endurance Summit Socks, Colour: Black, Size: S from a Cape Union Mart and 2 weeks ago, I went to buy some more.</p> <p>3 Cape Union Mart stores later, the stores I went to have no stock (including the ones that have stock noted on their systems!), I still have no socks. :-(</p> <p>A sales consultant at the Cresta stotre has been somewhat helpful in trying to locate stock, but has only found Oatmeal colour. :-(</p> <p>Hoping to buy from the online store, I enquired by email on 2 July 2016. An automated repkly advised that someone would be in contact within 24hours. 2 weeks later I am still waiting for a reply.</p> <p>How is it possible that I am an eager customer ready to buy their product yesterday and can find no store with stock, no reply from anyone when I enquire by email and no-one willing to place an order for what I actually want? Is customer service non-existant for this company?</p> <p>I was also keen to buy ladies thermal underwear in Black. One store has the thermal underwear inconveniently and uncomfortable located behind the sales counter. Another storte had a whole wall of product and only 1 ladies longjohn in a size small!</p> <p>Why does this company make it so difficult to be a customer!?</p>