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Natalie N

1 reviews | Active since Oct 2015

13 Oct 2015, 12:05

NO stock, but still takes the money

I am an online shopper - I luv it! I have used Cape union marts online shopping twice and both times they got it wrong. The reason I use online shopping is it is easier and I don't waste time. But shopping at cape union online store leaves me with more admin. The first time they delivered the wrong size (their mistake) the second time I paid and emailed them because after almost 3 weeks I haven't heard anything, for them only to tell me sorry we are out of stock. They will refund the money and send a voucher. Don't let that flatter you because it took another week for them to refund and I am still waiting for that so called voucher for the inconvenience...3 months later.<br> Bottom line....I will never use their online shopping again. Makes more admin for you!

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Replies (1)
Cape Union Mart
Cape Union Mart's reply13 Oct 2015, 14:46
Official
Hello Natz9,

We are so terribly sorry that you have been let down by our online store. This is not the experience we would want any of our customers when shopping online with us. Someone will be in contact with you to assist in having this resolved for you.

Kind regards
The Cape Union Mart Team