JS
Joanne S

1 reviews | Active since Oct 2011

03 Aug 2015, 08:31

No stock and no response

I placed an order for some hiking boots on the cape union mart sale on the 27th of July. After a week of no communication I tried calling the number given on my order but no response. On Friday afternoon I received a mail to say they had run out of stock. I understand that this is obviously a big mistake and they must be stressing but I am now going on a 4 day hike this weekend and I have no boots, I have been trying to get hold of the online shop number to see if they can send me another type of boot for a similar value because I desperately need boots but there is never any answer. I live in the drakensberg so i cant just run out to the shops and buy boots myself so online shopping is my only option. I am feeling very frustrated and because what cape union mart has done is actually in direct contravention of the consumer act (specifically section 30) I am hoping for them to help me out but I'm getting no joy! I love this shop and I'm really hoping they will step up and help me go adventuring!!!

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Replies (1)
Cape Union Mart
Cape Union Mart's reply03 Aug 2015, 09:17
Official
Hello JStranack,

We are so sorry that you have not been able to get in touch with us. The mailer that was sent out was to inform our customers of how popular our sale has been and that this might result in a delay in delivery of orders. We will however be in touch with you before the end of today.

Regards
The Cape Union Mart Team