CN
Christa N

1 reviews | Active since Jun 2010

03 Apr 2017, 21:26

No statement. Debit order keep on going off each month

<p><br />I bought something in April last year for R500, every month you deduct R61 for almost a year know. I never receive any statements or correspondence from you. And now the debit order is more than double this past 2 months. Which gives a total of over R900.</p> <p>How is this possible? I request a statement urgently please.</p>

0
Replies (2)
Cape Union Mart
Cape Union Mart's reply05 Apr 2017, 13:47
Official

Good day Christa

Our sincerest apologies for the disappointing experience you've had with RCS, our third party credit provider.

We would like to ensure you that a manager will be in contact with you as soon as possible to have this resolved.

The Cape Union Mart Team

CN
Christa N's update07 Apr 2017, 10:54
Reviewer Update

Please people, be care full before opening a RCS account with Cape Union Mart....

1. I bought an Item in April 2016 for R500.

2. A monthly debit order went off for R61 per month.

3. A year later I got a statement, reflecting I now owe them R700 on this account.

R200 more than the amount I purchased the item for, and after 11 monthly debit orders...

And now they tell me their system changed in Feb 2017.