No service, no delivery

I placed an order on the online store on July 28th, only to receive a mail on the 31st saying 'sorry we've let you down', and the demand for products exceeds the stock on hand (even though the site said there was stock) and they can either try source the product and will let me know in 7 days or I can ask for a refund. <br> <br> I immediately asked for a refund, only to be notified that this was an email just sent out to anyone who ordered sale items and mine was indeed in stock and I'll be getting it soon. That was really stupid, and bad , misleading customer service. Also, why even have a call centre if every time you call it says operators are busy but doesn't give you an option to hold, you must instead leave a message?<br> <br> I waited a whole week till I got a call on the 7th saying my order will be shipped. <br> I received a shipping notification with a waybill number for RAM. But as of today, when trying to track the parcel RAM says they don't have it. Cape Union Mart says RAM should have picked it up yesterday. So, basically no idea if they've even shipped it.<br> Have always got great service at your physical stores but it seems your online offering needs a lot of work - am really disappointed.