No service and bad attitude

I have a torch which is supp**** by cape union. Sadly the ***** on cover has broken, which seems to be common for this model from my online reading. I have emailed them once and was told to go to a store to get it ordered. When I eventually got to the Sandton branch, the guys weren't too keen on helping and told me that I must pay R100 for them to send it to cape town to be sorted out. They did not offer any further assistance. On the 21st August, I sent another email for assistance. I have had no reply to date. I tried calling and was prompted to leave a voice mail, its been a couple of weeks with no reply. I called again today, the lady transferred me to a line which nobody answers 3 times, then she stopped answering the main switchboard as well. Its quite clear that nobody is really interested in customer service at cape union mart.<br> <br> All I want is to repair my LED Lenser L7 torch with a new ***** on back cover and I am getting no help here